Welcome to
Lost Pines Events

The best way to book an order is through our online store to determine availability and pricing and book instantly. This makes it possible to get a quote and place a booking in real time 24 hours a day, 7 days a week!

Pick your desired pickup date and desired return date within the pickup and drop off times available in our system. Now when you add items to your cart the online store will be able to show you if your items are available for your event while you are shopping.

When you have finished adding items to your cart you can select delivery if that is your choice. (NOTE: If you selected delivery, we contact you the Sunday before your event date to give you exact delivery times).   
Once you're ready to book, click checkout. That's it, you're booked in. A confirmation email will be sent to you. If you have any questions, shoot us an email, or if we have any questions about your booking, we will reach out to you.

Rental Protection Plan:
A $25 damage protection charge is available at checkout online. It will automatically be added in when requesting a custom quote unless requested for it to be removed. This plan covers the first $100 of broken or damaged equipment and 50% of any additional damage. The remaining 50% will be the customer's responsibility.

If Damage Protection is Declined:
The customer will be responsible for the full cost of replacement or repair of the equipment.

Please Note:
The Damage Protection Plan is not insurance and does not cover:

• Rental items not returned
• Theft
• Damage from vandalism
• Damage from failure to secure rental items during transport
• Overloading or exceeding the rated capacity of rental items
• Damage to motors or other electronic devices caused by artificial current
• Damage from overturning
• Weather-related damage
• Damage to third-party sub-rental items or specialty linens

If the Rental Protection Plan is declined, the client will be responsible for the full retail replacement cost of the damaged items.

If you wish to add to your order, please email us at [email protected] with your request and we will get to it the next time we are in the office.

Minor changes:
Are accepted 15 or more days prior to your event only.

Cancellation refunds:
Are not issued for items cancelled with less than 30 days' notice.

While your presence is not required during delivery, having someone available to inspect the items and notify our office of any discrepancies is highly beneficial. This ensures that you receive everything you have rented and helps us address any issues promptly.